ANTOR News

France travel update

19 March 2020

Summary of main measures taken due to the Covd-19

ATOUT FRANCE - France Tourism Development Agency

Speech by M. Emmanuel Macron, President of the Republic, on the COVID-19 coronavirus, Paris, 16 March 2020 : https://uk.ambafrance.org/President-says-trust-in-science-is-guiding-principle-in-tackling-COVID-19

French authorities have taken and published a certain number of recommendations and measures to prevent and slow the spreadof Covid-19; this document aims to relay this information and to shed light on any concerns or queries you may have.

A-The situation:

The following links will redirect you towards the strategy established by French authorities: – https://www.gouvernement.fr/info-coronavirus(FR)

You will find a summary of main measures enclosed.

B- The measures implemented in France by French authorities:

Within France, a containment and confinement system has been implemented throughout the country from Tuesday,March 17 at 12:00 noon for a minimum of fifteen days. Leaving one’s residence is prohibited except in the following circumstances and in possession of a written certificate:–  journey from home to work when teleworking is not possible;

–  shopping for basic necessities in authorized local shops;

–  medical appointments ;

–  childcare or care of vulnerable people, under the strict condition that the barrier gestures or social distancing are respected;

–  outdoor athletic activities, only on an individual basis or on your own.
The certificate required to leave your residence and on which you must state (by checking theappropriate box) the reason why, is available on the following page:

C- For your travels to France:

The borders of the Schengen area have been closed from March 17- noon for a period of 30 days. This means there will be noentering the French territory for this period of time, with a few exceptions, including French citizens coming back to France from abroad.

This link (EN) will bring you all the additional information you may need:
– https://www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-visitors-to-france/

The following information concerns repayment procedures for certain companies:

Air France: This link will give you all the necessary information if you wish to postpone or cancel your trip: 

– https://www.airfrance.fr/FR/en/common/page_flottante/hp/news-air-traffic-air-france.htm

SNCF (French National Railroads):

If you wish to exchange your tickets or postpone your trip due to the spread of the Covid-19 coronavirus you will benefit from no fee exchanges and refunds for all your connecting TGV INOUI, Intercités, OUIGO and TER trains running until April 30.

ACCOR Hotel:
1. Customers who have booked directly with Accor via the all.accor.com website, the ALL application, the general call center or directly with one of our hotels AND

a. having booked at a flexible rate, can modify or cancel their reservation :
i. by going to the all.accor.com site and clicking on “My reservations”; 

ii. by contacting our general booking center (numbers below)

b. having booked a non flexible fare, can modify or cancel their reservation : i. by contacting our general booking center (numbers below)

2. Customers who have booked via a travel agency, online booking platform or other third party channel are invited to contact the relevant booking entity directly for any assistance requests.

D- Your safety:

The following link will redirect you towards advice for travelers established by French authorities: 

– https://www.diplomatie.gouv.fr/en/ (EN)

In the event of an infection, these are the steps to follow:

Foreign tourists wishing to leave France should call their travel operator/provider, and/or airline or train company, as well as their national embassy in France.

If need be, our Atout France Offices are at your disposal for any additional information and to answer any questions you may have

Contacts in London :
Managing Director gwenaelle.delos@atout-france.fr                                                                                                                  Trade vanessa.renaud@atout-france.fr

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